Social worker case manager Samantha Mok, LSW, looks at problems that may hinder heart patients from following their medical plan of care. The problems may be related to the patients’ finances or access to transportation, among other things. Mok comes up with creative solutions to help them overcome these obstacles and locate resources that others hadn’t previously explored.
Some of her accomplishments include obtaining resources to purchase scales, blood pressure cuffs and glucometers for patients. She often finds physicians at Rush University Medical Center who will make house calls and pharmacies that will deliver medications to patients who are unable to get out.
“She tackles every task with a smile and doesn’t stop until she succeeds,” says Diane Martin, heart transplant coordinator, Department of Cardiovascular-Thoracic Surgery. “She exemplifies the meaning of patient advocacy.