By Anne Millheiser
I am very proud of the fact that Rush has two patient and family resource centers on our campus. I believe this speaks to how important the patient and visitor experience is here and how we want to support our patients and visitors both physically, as well as emotionally. I feel lucky to be a part of enhancing visitor experience through managing these centers.
I have found that visitors are often drawn to both of our centers because they are quiet, comfortable spaces, amidst the often hectic hospital environment. Upon entering the centers, visitors are greeted by a social worker and are often surprised to learn that the centers offer more than just a space to relax.
The resource centers offer information on Rush services, community support, health and wellness topics and the latest research happening at Rush. Additionally, the resource center staff is available to listen to visitors, who at times need to talk about the difficult emotions that they may be experiencing due to changes in their own health or the health of someone close to them.