We frequently hear from patients and their family members who want to thank the doctors, nurses and other staff members for their care at Rush. And every so often we seize the opportunity to share them. Here are just a few of the kind comments Rush received in 2015.
“I have only had two surgical procedures in my lifetime requiring general anesthesia and was extremely anxious. I am most grateful for the incredibly skillful work of the surgeon, and equally grateful for the connection made by the nurse practitioner. She understood me as a patient who is an extremely active individual, in otherwise great health, and who was eager to sail through the process and expedite recovery. I was delightfully surprised at the level of communication that was personalized, engaged and informative, which eased my concerns and no doubt helped me place well ahead of the recovery curve.”
“My husband collapsed during a dinner with our daughters at the Greek Islands restaurant. We met with many physicians from various departments for consultations; a treatment plan was outlined. I want to share our gratitude for the way we were treated and the professionalism we experienced during our time at Rush. The compassionate, caring and concerned treatment radiated from everyone we encountered.”
“My grandson underwent surgery and spent four days in the pediatric intensive care unit before being transferred to pediatrics. I was with him the entire time, and I can’t even begin to tell you how pleased I was with the entire staff at Rush. I looked up Quality Care on your website, and I was able to agree with all the quality of care points about care providers taking the time to explain, showing concern, and involving us in treatment decisions.”
“Rush has served this family for about 20 years, through all our surgeries, procedures and diagnoses. And, quite literally, in all those encounters, you have yet to disapoint us. I chose to come to Rush because I wanted the coordination of care of prescriptions, the ability to share and see test results easily, the knowledge of doctors who know who to refer me to. This is the level of customer service and patient care that our best and longest-standing patients have grown to expect from Rush.”
“I love Rush!! I love it for so many reasons; the many doctors that treat me and my chronic conditions, the professionalism demonstrated consistently by all Rush workers, all the many programs I have attended sponsored by Rush Generations, the knowledge I have gained about health and taking care of myself, the studies I have been in, and the list goes on and on.”