Stationed at one of the busiest intersections inside Rush University Medical Center, guest relations associate Patricia Harris warmly smiles and assists patients, visitors and staff. Even though she says “Welcome,” and “May I help you?” thousands of times each day, Harris has an impressive ability to recall faces and interactions, which she draws on to provide personal attention.
“We get to be like family here,” says Harris, Rush’s 2013 Employee of the Year. “I think when you know people, it feels warmer. The environment feels a little bit warmer and more welcoming.”