Restoring Patients’ Hearing

Keri_Kwarta_617x150Each year, Founders Day honors the people who first established Rush University Medical Center as Rush Medical College in 1837. Special awards are presented to employees — including Keri Kwarta — who have played a pivotal role in providing the best possible care for our patients.

Patient Satisfaction Star of Stars

  • Honoree: Keri Kwarta, AuD, CCC-A, audiologist, Department of Communicative Disorders and Sciences
  • Years at Rush: 10
  • How do you approach patient care? “I treat my patients like they’re my friends. I don’t want to leave anything out when going over their care.”

As an audiologist, Keri Kwarta evaluates and treats hearing and vestibular disorders. The vestibular system includes the parts of the inner ear and brain that process the sensory information involved with controlling balance and eye movements. Treatment options include dispensing and fitting of hearing aids, cochlear implant mapping and counseling patients and their families regarding the impact of hearing loss.

This past year, 19 exceptional clinical and nonclinical Rush employees received the Patient Satisfaction Star Award, which is given to individuals whom patients distinguish through letters or comments in patient satisfaction surveys. From this group of winners, a Star of Stars is chosen – someone whose service demonstrates what it means to anticipate patients’ needs and proactively respond to them.

Hear more of Kwarta’s story:

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