Creating a Welcoming Environment for Guests

Patricia_Harris_617x350Each year, Founders Day honors the people who first established Rush University Medical Center as Rush Medical College in 1837. Special awards are presented to employees — including Patricia Harris — who have played a pivotal role in providing the best possible care for our patients.

Employee of the Year

  • Honoree: Patricia Harris, guest relations associate, Hospital Guest Relations Department
  • Years with Rush: 3
  • How do you welcome people to Rush? “If somebody was coming to my house as a guest, I would greet them and make them feel like they’re welcome.”

Guest relations associate Patricia Harris is stationed at one of the busiest intersections on the Rush campus — the information desk by elevator II on the fourth floor of the Professional Building. Harris is often out in front of her desk helping the many people who walk through Rush’s hallways, from patients and visitors to students, staff and volunteers. She greets them all in a welcoming, caring way and helps them to quickly reach their destinations. Her efforts contribute to making the patient experience a warm and welcoming one at Rush.

Harris simply has a knack for reading a situation. In one example, she recognized that the grandmother of a 10-year-old patient, who made frequent trips to the Medical Center, was particularly stressed. Harris took the woman’s hand, introduced herself and engaged her in conversation. Within a few minutes, the grandmother was laughing and commenting about how nice people at Rush are. Harris is more than just a greeter and someone who helps with directions, she connects with people and provides them with personal attention.

Hear more of Harris’ story:

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One thought on “Creating a Welcoming Environment for Guests

  1. It does not surprise me on how great the rush staff is i myself was a patient in 1997 i was seventeen i had a lung infection like no other i was dying no one was able to find out what kind of lung infection it was but no one at rush ever gave up i spent 17 days at rush i should have died but the doctors nurses and all the staff at rush wpuld not let that happen i am hear today because of rush and to Dr. Rinaldi

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